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Terms and conditions

§1 GENERAL PROVISIONS AND INFORMATION ABOUT THE SELLER

These Regulations (hereinafter called “Regulations”) define general terms of selling goods in the online shop, localized on the internet platform www.last-skincare.com, offered for sale by the entity LAST by Katarzyna Janocha company, Warsaw 00-351, Zajecza 7/1, NIP: PL1251301716, REGON: 384930490, hereinafter called “we”. A person who is going to purchase goods in our online shop www.last-skincare.com is hereinafter called “Client” or “you”.

Regulations are valid from 30.10.2020.

Regulations are a model contract and define the terms, conditions and the manner of providing services by Us to the Client.

§2  TECHNICAL REQUIREMENTS

In order to gain access to the shop, it is necessary to (i) accept the Regulations, (ii) successfully complete the order process, (iii) use a device with connection to the Internet.

If you have any questions please send an e-mail: office(at)last-skincare.com

§3 GOODS AND PRICES

Any information about the goods offered by our shop by means of www.last-skincare.com is not the offer within the meaning of the civil code, and it is exclusively the presentation of the goods offered by our shop. All prices given in the online shop are in EUR with VAT included.

According to Chapter I Title V Directive 2006/112/WE of the Council of the European Union from November 28, 2006 on common VAT system it is assumed that delivery takes place in the member state, mentioned in a delivery address for articles, and there is added VAT currently applicable in the member state, being the target address for articles sent within the particular order.

If the goods are delivered outside the European Union, a customs duty may be imposed. In this case, the costs of the customs duty are borne by the Client.

§4 CONTRACT CONCLUSION METHOD

The information included in the Terms and the detailed information included in this online service are not the offer but rather an invitation to place an order.

To place an order, select the product or products you are interested in, add them to the basket, update the basket if necessary. You can place an order without registration or log in. If you do not have an account, you can create one.

The order is accepted when we send you the e-mail confirmation. Please check your SPAM mailbox. If you do not receive confirmation, please contact us.

§5 PERSONAL DATA PROTECTION

In order to use the account in our shop, you need to provide your personal data such as e-mail address. If you place an order, you need to provide shipping details: name, surname, address, telephone number. If an invoice is to be issued, additional invoice details must be provided.

Personal data is processed for the purposes of order fulfillment.

Shipment data is transferred to the courier company.

Data are provided voluntarily. You can change them by updating your account or during the next order. WARNING! If the order is accepted and is in progress, the shipping details cannot be changed.

The data stored in your account are processed by us as long as you have an account in the store. If you delete your account, the data will be deleted. We have the right to process data on the history of your orders despite deleting your account for the needs and for the time necessary to resolve any claims or complaints.

We use various IT solutions that allow for more efficient communication and cooperates with entities supporting it in business and IT processes (so-called data processors) and they are recipients of data. Data is not transferred outside the European Economic Area.

You have the right of access to and rectification or erasure of personal data or restriction of processing, the right to object to processing, the right to submit a complaint at the supervisory authority, as well as the right to data portability.

The card data required to pay the fees are saved in an IT system handled and managed by the External Payment Channel. Invoices may be saved on the Website for payment clearance-related needs. The documents shall be sent to the e-mail address provided for payments. The External Payment Channel requires that the necessary card data be provided. The above-mentioned data is not processed by Us.

You can subscribe our newsletter. You need to give your consent. You can withdraw your consent at any time. If you withdraw your consent, you will not receive the newsletter. Withdrawal of consent is not tantamount to cessation of the processing of information about when, who signed up and unsubscribed from the newsletter. This information is processed for the purposes and for the time necessary to establish or pursue claims.

§6 PROMOTIONAL CODES

We offer our clients promotional codes by means of our Newsletter or by marketing campaigns of www.last-skincare.com. Each code is subject to separate terms of use (validity period, offered discount, etc.).

General terms of using promotional codes: Codes are not combined with other promotions, discounts and special offers. To get a discount, you have to enter a promotional code in a special field, marked as *PROMOTIONAL CODE* when placing an order on www.last-skincare.com, ALWAYS enter it in capital letters and without spaces.

In case of problems with entering your promotional code, please contact our Customer Service Department by e-mail: office(at)last-skincare.com

§7 FORMS OF PAYMENT

The following forms of payment are available by the External Payment Channel:

PayPal system – PayPal (Europe) S.à r.l. & Cie, S.C.A with headquarters at 22-24 Boulevard Royal L-2449 Luxembourg, a subsidiary of PayPal Inc. With headquarter in California, USA, https://www.paypal.com,

Tpay – Krajowy Integrator Płatności S.A.  Św. Marcin 73/6 61-808 Poznan, Poland,
NIP: 7773061579 REGON: 300878437 KRS: 0000412357, https://tpay.com/,

Polskie ePlatnosci – Centrum Rozliczeń Elektronicznych Polskie ePłatności S.A. with headquarter at Tajęcina 113, 36-002 Jasionka, NIP: 813-36-11-149, REGON 180523400, KRS 0000347131, https://www.pep.pl/

§8 INTELLECTUAL PROPERTY

All rights in the Software, graphics and/or databases and other introduced to the shop and products belong to Us.

It is forbidden to use the products and shop in a manner that violates the our rights and/or third parties. In case of an infringement of intellectual property rights, we should take appropriate legal measures directed towards the infringer.

The designation “Last skincare” in verbal and graphic form identifies one of Our brand and it’s a trade name. It is forbidden to distribute without the Our express consent any elements from shop and products.

You can record or write a review of our products without our consent. We are very interested in your opinion, so be sure to share it with us.

§9 DELIVERY

Deliveries are made by a courier company: DHL Parcel. You will receive information about the planned delivery date by e-mail. Goods are shipped within 24 hours or at any other time indicated at the order stage.

Shipping costs must be added to each order. Shipping costs are given before your order is approved. The total amount of the order includes the price of the goods and shipping costs. Customs duty is not treated as shipping cost.

§10 RETURN OF GOODS AND CANCELLATION OF TRANSACTION

Each consumer has the right to withdraw from the contract within 14 days from the date of the contract, i.e. acceptance of the order for execution, i.e. purchase of goods via the Internet. The withdrawal from the Agreement may be sent by e-mail. The goods must be returned unchanged.

Cosmetics that are open or have traces of an attempted opening or partial opening are not returnable and the consumer cannot exercise the right to withdraw from the Agreement in this case. This is due to health and hygiene safety.

If the cosmetics have a short shelf life and the consumer confirms that he or she resigns from the contract, such cosmetics cannot be returned.

§11 COMPLAINT PROCEDURE

Complaints should be made electronically within 30 days of noticing the damage. Please send e-mail: office(atlast-skincare.com.  The complaint should include your login or e-mail,  detailed description of the irregularity as possible, indication, if possible, of the way in which the complaint should be handled.

if the complaint concerns a mistake in an invoice, please provide the invoice number.

The complaint is looked into at the earliest possible date, but not later than within 14 days. We consider the complaint from the date of its receipt.

§12 FINAL PROVISIONS

Relevant provisions of the Polish law shall apply to issues which have not been regulated in the Regulations. Should any provision of the Regulations be changed and/or invalidated as a result of a valid court’s decision, the remaining provisions shall remain in force.

We declare to resolve disputes amicably. Consumers who would like to take advantage of out-of-court resolution of disputes may use the http://ec.europa.eu/consumers/odr/ platform in order to settle disputes concerning a contract concluded by electronic means.

Any disputes between Us and the Client who is not a consumer shall be resolved by the court competent for Our registered office.

  • I must say the serum already became my favourite beauty routine. It makes taking care of my face so easy, with just one product my skin looks radiant, firmer and super hydrated (and considering how dehydrated it tends to get I feel I’v found a real gem). I love the transparency and honesty brand shows regarding the effect but I feel Skin Repair Serum offers even more than promised

    Marzena, 34

  • I have been using the serum for some time and I am delighted. It spreads perfectly over the entire face, despite the fact that the amount used is not large (2 drops), and it smells really nice. The complexion becomes smoother, with less visible discoloration. I have the impression of comfort and pampering on my face. I would highly recommend.

    Jolanta, 64

  • I have normal skin and I love this, so luxurious and moisturizing. My face feels so soft in the morning when I use this at night. This serum is not greasy and does not clog my pores. Wish it was cheaper but I have repurchased and will continue to repurchase nonetheless.

    Anonymous

  • After few weeks with LAST serum I must say it brings a lovely results for my skin! I love the smell, consistence and the fact I can really see the results after application. LAST is definately one of this brands that will make you feel special- beautiful design bottle, great and natural ingredients and really seeable results!

    Maria, 34

  • Very visible results, I can see the difference even after few days of using serum. I absolutely love it, cannot imagine my morning ritual without it. One of the best face products I have ever used.

    Monica, 42

  • LAST is very different to everything that I used before. It’s the scent, the color, the texture of it. When I apply it the skin reacts immediately. After a few moments you can feel softness under your fingers. I’m a face model and its very important for me, not to overwhelm my skin with too many products.

    Mark, 44

  • I love the way my skin looks and feels now, it’s much smoother, toned. My pigmentation spots are almost invisible, I see less wrinkles, the skin looks so fresh, calm and relaxed. I love the effect but also the whole application process – it smells so empowering, sometimes I just cannot wait till the evening to put it on my face again. My friends notice I look better, I get many compliments, it all feels really good.

    Jessica, 37

  • This is remarkable – not only the product itself but the whole entourage it goes with it, the packaging, the wooden cap – it all feels very special. Thank you!

    Elizabeth, 35

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